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Frequently Asked Questions
About Aurum Ethos
We see “ethical” as a responsibility, not a marketing term. Every product we carry has a clear place of origin, a transparent sourcing path, and respect for both people and land. We only work with makers and suppliers who share these values. Learn more about our sourcing standards here.
Story Boxes are curated collections of artisan-made goods built around a theme, region, or idea. Each box comes with context about the people, craft traditions, and places behind the items, making the experience as meaningful as it is beautiful. Check out our story boxes!
Knowing where something comes from is knowing its story. Provenance gives dignity to makers, honors the land, and helps buyers connect more deeply with what they bring into their homes.
Makers & Sourcing
We partner with artisans and small businesses who are committed to craftsmanship, provenance, and sustainability. Our goal is not just to sell their goods, but to tell their stories and help them thrive.
Absolutely. We welcome introductions to artisans whose work reflects care for craft, community, and place. Reach out to us!
We prioritize responsibly harvested, repurposed, or locally sourced materials. When that is not possible, we ensure makers are transparent about their supply chains.
Shopping & Orders
Yes. While Story Boxes are our signature offering, many of the items within them are also available a la carte.
Yes. All Story Boxes can be sent as gifts, and we include a narrative insert that helps the recipient connect with the story behind the items. If you would like to include a custom gift note, make sure to include your text in the note box at checkout.
We accept returns within 45 days for unused, unopened items. Because our products are handmade, slight variations are expected and celebrated as part of their authenticity. Our full policy can be seen here.
Yes! We ship worldwide. That said, our free shipping offer for orders of at least $75 is only available for US addresses.
The Maker Fund
10% of every purchase goes directly to supporting domestic artisan makers through nonprofit partnerships and direct grants. Learn more about the Maker Fund.
We publish quarterly updates, beginning in Q4 2025, so you can see exactly how your purchases help sustain and grow the artisan economy.